Customer Service

UK Next Day
  • Free (Royal Mail Special Delivery)


INTERNATIONAL

  • Free (express service, fully insured)


CUSTOMS, DUTIES & TAXES

For orders to all territories outside of the UK. We recommend you contact your local customs office for information regarding the import requirements of your country. You are responsible for arranging to pay any import taxes or duties applicable to your order.

Additional information

UK Bank Holidays may cause an unavoidable delay in your delivery arriving. Please allow extra time of around one working day for deliveries over bank holidays.  Also allow an extra working day for your order if you are placing an international order over a local bank holiday in your own country.

Ring Finger Measurement

If you are unsure of the ring size, we can send you a complimentary plastic finger free of charge. Request a free ring size here

You can also download our DIY ring sizer below and follow the directions on it to measure your finger. They will give an approximate guide to establish your ring size. For a completely accurate measurement go to a jeweller and have your finger sized precisely.

Download DIY ring sizer


International Customers

For our international customers, please use the international ring size conversion chart below to determine the standard British ring size.


(If you are view this page on a mobile device, please turn around your device to a landscape view to see the full information in the conversion chart below).



Inside Diameter Inside CircumferenceSizes
MMInchesMMInchesBritish & Australian US & CanadaFrench & RussianGermanJapaneseSwiss
9.910.39031.131.22-0000----
10.720.44233.681.39-00----
11.530.45436.221.43-0----
11.950.47437.541.49A1/2----
12.180.48238.261.51A 1/23/4----
12.370.48738.861.53B1--1-
12.600.49639.581.56B 1/21 1/4----
12.780.50340.151.58C1 1/2----
13.000.51240.841.61C 1/21 3/4----
13.210.52041.501.63D241 1/213 1/221 1/2
13.410.52842.131.66D 1/22 1/4----
13.610.53642.761.68E2 1/242 3/413 3/432 3/4
13.830.54443.451.71E 1/22 3/4----
14.050.55344.141.74F3441444
14.150.55744.451.75F 1/23 1/8----
14.250.56144.771.76F 3/43 1/4----
14.360.56545.111.77G3 3/845 1/4-55 1/4
14.450.56945.401.79G 1/43 1/2-14 1/2--
14.560.57345.741.80G 1/23 5/8--6-
14.650.57746.021.81H3 3/446 1/2--6 1/2
14.860.58546.681.84H 1/24-157-
15.040.59247.251.86I4 1/447 3/4--7 3/4
15.270.60147.971.89I 1/24 1/2-15 1/48-
15.400.60648.381.90J4 5/84915 1/2-9
15.530.61148.791.92J 1/44 3/4----
15.700.61849.321.94J 1/25-15 3/49-
15.800.62249.641.95K5 1/850--10
15.900.62649.951.97K 1/45 1/4----
16.000.63050.271.98K 1/25 3/8--10-
16.100.63450.581.99L5 1/251 3/416-11 3/4
16.300.64251.212.02L 1/45 3/4----
16.410.64651.552.03L 1/25 7/8----
16.510.65051.872.04M652 3/416 1/21212 3/4
16.710.65852.502.07M 1/26 1/4----
16.920.66653.162.09N6 1/254171314
17.130.67453.822.12N 1/26 3/4----
17.350.68354.512.15O755 1/417 1/41415 1/4
17.450.68754.822.16O 1/27 1/4----
17.750.69955.762.20P7 1/256 1/217 3/41516 1/2
17.970.70756.452.22P 1/27 3/4----
18.190.71657.152.25Q857 3/4181617 3/4
18.350.72257.652.27Q 1/28 1/4----
18.530.72958.212.29Q 3/48 1/2-18 1/217-
18.610.73358.472.30R8 5/859--19
18.690.73658.722.31R 1/48 3/4----
18.800.74059.062.32R 1/28 7/8----
18.890.74859.342.35R 3/49-1918-
19.100.75260.002.36S9 1/860 1/4--20 1/4
19.220.75760.382.38S 1/49 1/4----
19.310.76060.662.39S 1/29 3/8----
19.410.76460.982.40S 3/49 1/2-19 1/219-
19.510.76861.292.41T9 5/861 1/2--21 1/2
19.620.77261.642.43T 1/49 3/4----
19.840.78162.332.45T 1/210-2020-
20.020.78862.892.48U10 1/462 3/4-2122 3/4
20.200.79763.462.50U 1/210 1/2-20 1/422-
20.320.80063.842.51V10 5/863--23 3/4
20.440.80564.212.53V 1/410 3/4----
20.680.81464.972.56V 1/211-20 3/423-
20.760.81765.222.57W11 1/865--25
20.850.82165.502.58W 1/411 1/4----
20.940.82465.782.59W 1/211 3/8----
21.080.83066.222.61W 3/411 1/2-2124-
21.180.83466.542.62X11 5/866 1/4--26 1/4
21.240.83666.732.63X 1/411 3/4----
21.300.83966.922.64X 1/211 7/8----
21.490.84667.512.66Y1267 1/221 1/42527 1/2
21.690.85468.142.68Y 1/212 1/4----
21.890.86268.772.71Z12 1/268 3/421 3/42628 3/4
22.100.87069.432.73Z +1/212 3/4----
22.330.87970.152.76Z+113-2227-
22.600.89071.002.80Z+1.513.5----
22.690.89371.282.81Z+2-----
22.920.90272.002.83Z+2.5-----
23.060.90872.452.85Z+3-----
23.240.91573.012.87Z+3.5-----
23.470.92473.732.90Z+4-----
23.550.92773.982.91Z+4.5-----
23.870.94074.992.95Z+5-----
24.270.95676.253.00Z+6-----

Payment by Credit / Debit Cards

Madewear accepts cheques, money order, bank transfers and debit/credit cards (VISA, Master Card, American Express and PayPal). Cheques and money orders need to be physically sent to our office.


Non-customised products:

We agree to refund any item purchased from madewear.co.uk if you are not completely satisfied with what you have received. Items must be returned to us in a saleable condition, in original packaging and within 3 days of receiving your order.


Customised products:

For customised rings, we understand a personal vision cannot always be realized. This is why we have a design process intended to determine any issues prior to production. Because of the extensive steps taken prior to production, we do not offer refunds or exchanges for jewellery custom created or engraved.


We offer one free resize on each ring within 28 days if necessary. After that, resizing has a minimum charge of £55.00.


Customers may return unwanted items using the postal method of their choice. We recommend using an insured, trackable service, such as Royal mail special delivery, DHL, UPS, or FedEx.


International customers wishing to return their items should mark their parcel as “Returned Items” to avoid any customs charges. We are not liable for customs charges on returned orders, and may charge any costs back to the customer if necessary.


If you have any additional queries, please do not hesitate to contact us through:


  • Phone – 8:00am – 4:30pm on: +44 (0) 753 424 1127 or +44 (0) 208 77 1 3966
  • Email – 24hrs daily on: info@madewear.co.uk




Return Policy:

We guarantee a refund for any goods that you are not entirely satisfied with, as long as they are returned in the same condition that they were sent in, and within 14 days of receipt.

Refunds are credited using the same method that you paid with. We do not offer refunds on any pierced jewellery which has had the hygiene seal removed and customised items. The only exception to this is if they are not fit for purpose or are of unsatisfactory specification.

**WE CANNOT PERFORM PRODUCT EXCHANGES ONLINE.


Custom Jewellery cancellation policy:

**Please ensure to review your order carefully.

Your custom ring or jewellery will be manufactured according to the specifications of your order. The customer will be responsible for change and/or remake fee(s) after five (5) business days from the order date. Cancellation after five (5) business days from order date will result in deposit forfeiture. we will strive to accommodate any changes but cannot guarantee them. Please contact us for further information.

What metal options do you offer?
Madewear offers a variety of metal choices including:

  • 925 Sterling Silver
  • White, Yellow, and Rose Gold in 18k, 14k and 9k
  • Platinum



What is Platinum?
Platinum is the rarest and most expensive of the popular precious metals. It is much rarer than gold.



What is Gold?
Madewear offers solid gold in 3 colours and 3 karat qualities for all ring styles:


  • Yellow Gold – Because of its durability and lasting value over time, gold is a wise investment.
  • White Gold – Has the same lasting qualities and value as yellow gold, but different metal.
  • Rose Gold – This is made from a gold and copper alloy. Since copper has a bold pinkish-orange colour, adding this alloy to gold gives the gold a beautiful reddish gold colour.



What is the purity of your Gold Jewellery?

  • 18k solid gold = 75% pure gold, 25% metal alloy.
  • 14k solid gold = 58.5% pure gold, 41.5% metal alloy.
  • 9k solid gold = 37.5% pure gold, 62.5% metal alloy.



What is 925 sterling silver?
Sterling silver is an alloy of silver that consists of 92.5% pure silver and 7.5% of other metal, usually copper. Alloying with copper maintains the silvery colour of the metal, while increasing its strength. In order to be called sterling silver, the metal must possess at least 92.5% pure silver, however, the other components can vary.



Can you make a custom ring with my name and logo or family crest?

Yes. we can produce a wide range of jewellery, however, Madewear cannot use many names and logos of companies, schools, organizations, etc. that are trademarked and/or copyrighted without permission from the owner of those names and logos. If we get a request to make a jewellery that displays a name or logo that is trademarked and or copyrighted, we will request that the customer making the request obtain written permission from the owner of the trademark/copyright to do so. The customer is also responsible to pay for any fees associated with the use of the name and or logo.


Also, by sending Madewear your artwork, you agree that you own title and rights to this art for reproduction. You will be liable for any copyright infringement. You also authorise that all art created, for manufacturing purposes, will remain property of Madewear.



Can you provide a sketch or 3D image of my design?
Yes, we will provide you with a 3D design based on your brief before we move on to production. In some cases, we may provide you with a 3D wax printed model of your design before we go in to production.



What does UK hallmark mean?
In the UK, it is a legal requirement that any gold jewellery being sold has an official hallmark from one of the four Assay Offices in the UK. The hallmark, a mark stamped on jewellery to certify the purity of gold, silver, platinum or palladium, is applied to jewellery after being thoroughly tested through the assaying process.



What is Madewear's assay sponsor's mark?



Do you offer any warranty on your jewellery?
Madewear, offers a lifetime warranty on all our jewellery. We will make every effort to repair/replace all rings manufactured with the Madewear trademark. This warranty does not cover stone breakages. (Warranty applies worldwide).

Madewear Limited, company number 08872198 (“Madewear,” “we,” “us” or “our”) will process your personal data when you are visiting and using the services provided at Madewear.co.uk or purchase products in our studio. We strive to be transparent in what we do with our visitors’ and customers’ personal data and have therefore adopted this privacy policy. Below you will find information on what kind of personal data we process, why we do it, what we use it for and how we may share it. Madewear is the data controller of any processing of your personal data, unless otherwise stated in this privacy policy.



WHAT PERSONAL DATA DO WE PROCESS?

We collect personal data when you

  • (i) purchase jewellery, accessories, or other associated goods and/or services,
  • (ii) sign up for news, invites and offers,
  • (iii) request support and
  • (iv) are browsing our website. Such personal data will include your name, e-mail address, telephone number, delivery address, payment details, IP address, behavior on the website and other information that you voluntarily provide us. If we deliver a jewellery (or other product) to you which is purchased by someone else than you, we process your contact details as provided by the purchaser.


PURPOSE, LEGAL GROUND AND STORAGE PERIOD

We will only use your personal data for the purposes and on the legal grounds set out below. Further, we will only use your personal data during the period set out under "Storage period", after which period your personal data will be erased.



PURCHASES

Purpose of processing : When you purchase jewellery, accessories, or other goods and/or services, we will process your personal data to fulfil our contractual obligations towards you (see Terms of Use). Categories of personal data: Identity (first name and second name), delivery address/billing address, telephone number, e-mail address, order information, payment details, payment history, credit card information and payment reference number.


Legal ground for processing: The processing is necessary for our performance of the contract with you (i.e. Terms of Use).


Storage period: We will process your personal data during the term of our contract (including the statutory warranty period of three years) and we will thereafter erase your personal data. The storage period also applies to any unsuccessful purchase due to lack of funds in your account. We may save your personal data due to legal requirements such as accounting legislation for 7 years.


DIRECT MARKETING

Purpose of processing : When you sign up for news, invites and offers (direct marketing), we will process your personal data to provide the services as requested by you. Our direct marketing may be based on profiling, which means that we will customise the information that you receive from us based on certain factors. We use the following types of personal data to compile a profile: your gender, your location, your previous purchases, your behaviour on our website, and/or your previous behavior when receiving direct marketing from us.


Categories of personal data: Any data collected in connection with a purchase (see ”Purchase” above), e-mail address, location (based on the physical store or Madwear website that you use to sign up for our marketing communications), any communication sent to you, order history and the e-mails that you have clicked on and your interactions with our website if you have followed a link in any e-mails sent to you.


Legal ground for processing : The processing is necessary for our legitimate interests to maintain good customer relations.


Storage period : If you opt-out or unsubscribe from our marketing (including profiling), we will no longer process your personal data for this purpose. Unless there is another legal ground for keeping your data (such as a valid purchase contract), we will also erase your personal data if you have not actively engaged with any of our direct marketing communications for a period of thirty (30) months.


SUPPORT

Purpose of processing: When you request support through our live chat or our other support channels, we will process your personal data to be able to assist you with the relevant matter.


Categories of personal data: Your name, e-mail address and other contact details, order details, purchase amount, purchase history, place of purchase, invoice, payment method, our correspondence with you, technical data about devices and operating system used. At your initiative, we may also process personal data such as ID, bank account details, work place, phone number, health data (such as allergy reactions or other health data that you provide us with), pictures attached by you or social status, if mentioned by you in our dialogue.


Legal ground for processing: If we provide this service on the basis of an agreement with you, we consider the processing of your personal data to be necessary for the performance of the contract to which you are party. In other cases, we consider the processing of your personal data in the above context to be based on our legitimate interest to provide you with the best customer service possible.


Storage period: We will erase your data within three years after the relevant matter has been finally resolved, except for sensitive data (such as ID, bank account details, work place, phone number, health data (such as allergy reactions or other health data that you provide us with), pictures attached by you, social status, if mentioned by you in our dialogue) which will be erased immediately after your case has been resolved.


REPAIR SERVICE

Purpose of processing: When you use our repair services, we will process your personal data to fulfil our contractual obligations towards you (see Repair Service Terms and Conditions).


Categories of personal data: Identity (first name and second name), e-mail address, delivery address, any order information relating to the initial purchase, credit card information, payment reference number and photos of the product to be repaired (if requested by us in order to evaluate the possibility of performing the repair).


Legal ground for processing: The processing is necessary for our performance of the contract with you (i.e. Repair Service Terms and Conditions).


Storage period: We will process your personal data during the term of our contract (including the statutory warranty period of three years) and we will thereafter erase your personal data.


CHECKOUT REMINDER

Purpose of processing: If you have initiated a purchase at our website and if you have provided your e-mail address in connection therewith but have not completed the final step of your purchase, we will send you an e-mail with a link to your shopping cart for the purposes of reminding you of your uncompleted purchase.


Categories of personal data: Any details that you have entered in your shopping cart in connection with the uncompleted purchase (please refer to “Purchases” above for more details on what details we collect in connection with any purchase).


Legal ground for processing: The processing is necessary for our and your legitimate interest to remind you of your uncompleted purchase.


Storage period: We will erase your data, within one month after the checkout reminder, unless there is another legal ground for keeping your data (such as a valid purchase contract). Opt-out is possible by contacting info@madewear.co.uk


BROWSING

Purpose of processing: When browsing our website, we will process your personal data to improve our website and for marketing purposes.


Categories of personal data: Ip-address, user generated data from cookies (e.g. clicks, page viewed, page visits, time spent, products viewed and clicked on, orders, average order value).


Legal ground for processing: The processing is based on the consent that you provide to us if you accept our Performance Cookies and Targeting Cookies (see “Cookies” below). In relation to Strictly Necessary Cookies, our processing is necessary for our legitimate interest in being able to provide you with a functioning website when you visit and use the services provided at Madewear.co.uk. Please see more under “Cookies”.


Storage period: The storage period for each of our cookies can be found in our Cookie Settings.



FRAUD PREVENTION

Purpose of processing: We will process your personal data for the purposes of carrying out risk analysis, fraud prevention and risk management.

Categories of personal data: Identity (first name and second name), delivery address/billing address, telephone number, e-mail address, order history, payment history, purchase- and user generated data (clicks and user history), information about how our digital services are used.


Legal ground for processing: The processing is necessary for our legitimate interests to prevent fraud and to handle risks.


Storage period: We will erase any personal data used for this purpose on a six-month basis, unless there is another legal ground for keeping your data. Upon a purchase that has been cancelled due to fraud prevention, we will delete your personal data two years after the unsuccessful purchase.


ANALYSIS OF DATA

Purpose of processing: We will analyze your personal data, in order to compile aggregated tracking data (including to analyze visitors’ use of our sites by tracking information such as page views, traffic flows, search terms and click throughs) for the purposes of to continuously being able to offer a more user-friendly experience.


Categories of personal data: Ip-address, user generated data from cookies (e.g. clicks, page viewed, page visits, time spent, products viewed and clicked on, orders, average order value), geographic location (country only), correspondence and feedback relating to our products and services, technical data (e.g. language, IP-address, device type, browser settings, time zone, operating system, platform), information about how you have interacted with us, i.e. how you have used our services, response times, page errors, how you reach and how you leave the site etc.


Legal ground for processing: The processing is based on the consent that you provide to us if you accept our Performance Cookies (see “Cookies” policy). Please see more under “Cookies”.


Storage period: The storage period for each of our Performance Cookies can be found in our Cookie Settings.


TARGETED MESSAGES ON THIRD PARTY ADVERTISING PLATFORMS

Purpose of processing: We use third-party advertising platforms, such as Facebook, Google, YouTube, Instagram, etc. to send you messages that are targeted at you, based on your behaviour and browsing pattern, at specific times and locations of these platforms to increase the efficiency of our advertising campaigns. Your personal data is shared with the third-party advertising platforms, and they will attempt to match your profile in their database to determine the optimal time and place (the page you are browsing) to show you an advertisement from Madewear. We also need to analyse necessary information to understand the impact of our advertising. If you don’t accept that we track your data for this purpose, you may still see Madewear advertisements on other platforms at random.


You can learn more about how our advertising partners help us achieve this purpose by visiting their sites (the relevant links can be found in our Cookie Settings (see “Cookies” policy)).


Categories of personal data: Ip-address, user generated data from cookies (e.g. clicks, page viewed, page visits, time spent, products viewed and clicked on, orders, average order value), geographic location (country only).


Legal ground for processing: The processing is based on the consent that you provide to us if you accept our Targeting Cookies (see “Cookies” policy).


Storage period: The storage period for each of our Targeting Cookies can be found in our Cookie Settings.

Please note that the above storage periods do not apply to the extent Madwear is required to retain your personal data (partly or in full) under applicable mandatory law (e.g. accounting laws).



WHO DO WE SHARE YOUR PERSONAL DATA WITH?

Only the people who need to process personal data for the purposes mentioned above have access to your personal data. We may need to share your personal data with our group companies. We further may need to allow our suppliers access to your personal data when they perform services on our behalf, mainly to provide support and maintenance of IT systems, storage services and marketing. Any transfer of data outside the EU/EEA and the United Kingdom is made in line with data protection laws. Our international transfers of personal data (including transfers to our group companies and suppliers outside the EU/EEA and the United Kingdom) are based on the EU Commission’s standard contractual clauses. The standard contractual clauses may be found here. In addition, for transfers to some of our suppliers in the U.S., the recipient is certified under the EU-U.S. Privacy Shield administered by the U.S. Department of Commerce’s International Trade Administration (can be found here www.privacyshield.gov). In connection with the delivery of your order, we will share your personal data with the freight company that you/we have chosen. The freight company is an independent controller in relation to the processing of your personal data which is necessary in order for the freight company to deliver your order. For more information on how the freight company processes your personal data, we ask you to read the relevant freight company’s privacy policy.


YOUR RIGHTS

You are entitled to the following rights under applicable laws:

The right to access: you may at any time request to access your personal data. Upon request, we will provide a copy of your personal data in a commonly used electronic form.


The right to rectification: you are entitled to obtain rectification of inaccurate personal data and to have incomplete personal data completed.


The right to erasure (“right to be forgotten”): under certain circumstances (including processing on the basis of your consent), you may request us to delete your User Data. Please note that this right is not unconditional. Therefore, an attempt to invoke the right might not lead to an action from us.


The right to object: to certain processing activities conducted by the us in relation to your personal data, such as our processing of your personal data based on our legitimate interest. The right to object also applies to processing of your personal data for direct marketing purposes.


The right to restriction of processing: you may under certain circumstances request from us to restrict the processing of your personal data. Please note that this right is not unconditional. Therefore, an attempt to invoke the right might not lead to an action from us.


The right to data portability: you are entitled to receive your personal data (or have your personal data directly transmitted to another data controller) in a structured, commonly used and machine-readable format. Finally, you also have the right to lodge a complaint with the Information Commissioner’s Office.

Thank you for visiting our site. Please read and take note of the following Terms and Conditions relating to access to and use of our site.


TERMS OF WEBSITE USE


The terms of use on which you may make use of our website (our site) whether as a guest or a registered user are set out here and the documents referred to in it. Please read these terms of use carefully before you start to use the site. By using our site, you are deemed to accept these terms of use and that you agree to abide by them. If you do not agree to these terms, please do not use our site.


ABOUT US


www.madewear.co.uk is a site operated by Madewear Limited, a company registered in England and Wales with company number 08872198 with our registered office at 63/65 Hatton Garden, London, England, EC1N 8LE


These terms and conditions are available in the English language only.

Where we refer to “consumer” below we mean an individual acting for purposes which are wholly or mainly that person’s trade, business, craft or profession.

We are legally required to remind consumers that we are under a legal duty to supply goods that are in conformity with the contract. Furthermore, nothing below affects consumers’ legal rights in relation to goods that are not in conformity with the contract, whether because they are faulty, not as described or otherwise. You can get advice about your legal rights from your local trading standards office or citizens' advice bureau.


We may change these terms and conditions at any time. Please check them carefully as they will apply to any new purchases or use of our site occurring after the effective date shown.


RIGHT TO CANCEL


  • If you are an EU consumer, you have the right to cancel this contract subject to the provisions set out below. This right is not affected by any separate returns policy on our website.


  • There is no right to cancel contracts for the supply of goods made to your specifications or which are clearly personalized including bespoke / engraved items. We refer to these items below as “customised”.


  • if you do have the right to cancel, the following instructions apply:


RIGHT TO CANCEL


  • You have the right to cancel this contract within 14 days without giving any reason.


  • The cancellation period will expire after 14 days from the day:
    • On which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods; 
    • (in the case of multiple goods ordered by you in one order and delivered separately) on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.


  • To exercise the right to cancel, you must inform us Madewear Limited, returns dept, 63/65 Hatton Garden, London, England, EC1N 8LE. info@madewear.co.uk tel: 020 877 13966 of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form [insert link to model cancellation form], but it is not obligatory.


  • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.


EFFECTS OF CANCELLATION


  • If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).


  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.


  • We will make the reimbursement without undue delay, and not later than:
    • 14 days after the day we receive back from you any goods supplied, or
    • (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
    • if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.


  • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.


  • You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.


  • You will bear the direct cost of returning the goods.


  • You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


YOUR ORDER


  • Your order is an offer to buy from us.


  • You place your order by using the ordering process on our site. This involves selecting the goods, supplying artwork to us (if applicable and transmitting the order to us by clicking on the “pay now” button. This process permits you to check and amend any errors before making an order by using the change function and/or the internet browser back button.


  • You must ensure that your order and any other information relating to your order, such as artwork, is correct and you must promptly update us if there are any changes. You promise that your artwork does not infringe any third party intellectual property or other rights and you license us to use your artwork for the purpose of fulfilling your order. We are not obliged to return artwork.


  • We will send you a confirmation email after your order but please note that a binding legal contract is formed only when we accept your offer as stated below.


  • All orders are subject to availability. If any goods are unavailable, we will notify you of the unavailability as soon as possible and will arrange for a full refund if you have been charged.


ACCEPTANCE

 

  • For non-customised goods there will be no binding contract of any kind between you and us unless and until we accept your offer by emailing you to confirm that we have despatched the goods to you. Until then we may decline to supply the goods to you without giving any reason. Nothing else that we do or say (e.g., sending the confirmation email immediately after the order) will amount to acceptance of your offer.


  • For customised goods we accept your offer when and if we send you an email confirming your order. In such case no changes to the order or any cancellation may be made except in accordance with your legal rights (eg if there is a fault).


DELIVERY

 

  • Delivery will be complete when we deliver to the address which you specify when ordering. We may deliver different parts of your order on different dates.


  • Delivery is only to the countries we specify and is otherwise subject to any restrictions on our delivery page.


  • Unless otherwise stated, delivery dates given on our website are estimates only. We have no liability for any losses arising from delay in delivery to the extent that this is due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay.


  • If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery.


RISK AND OWNERSHIP


Risk of damage or loss to the goods passes to you on delivery to you or to somebody identified by you to take possession of the goods or to your carrier.


You become owner of the goods after the later of delivery of the goods and payment of the price plus delivery charges. Until that happens, you hold the goods on our behalf


AFTERSALES ASSISTANCE


If the finished jewellery needs a slight size adjustment either up or down, we will do this free of charge subject to the terms set out in our returns policy.


LIABILITY


  • Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited.


  • You must give us a reasonable opportunity to remedy any matter for which we are liable before you incur any costs remedying the matter yourself.


  • We are not responsible for any loss or damage caused by us or our employees or agents in circumstances where:
    • There is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
    • such loss or damage was not foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
    • Such loss or damage is caused by you, for example by not complying with this agreement; or
    • Such loss or damage relates to a business (as we do not intend for goods bought by consumers to be used for business).


  • You will be responsible to us for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement (subject of course to our obligation to mitigate any losses).


INTELLECTUAL PROPERTY RIGHTS


All trademarks, logos, content (including our website’s structure and layout), graphics, images, photographs, animation, videos, text and software used on this site are our intellectual property or that of our partners or suppliers. For the purposes of your personal use only, you may view such material on your screen and print a single copy. You may not otherwise use, sublicense, retrieve, display, modify, copy, print, sell, distribute, download, hire, reverse engineer (unless permitted by applicable law) or create extracts of, or derivative works from, such material without our specific prior written consent.


PRIVACY


You acknowledge and agree that we may process your personal data in accordance with the terms of our privacy and cookies policy.


YOUR CONTENT


  • You must ensure that any reviews or other content which you post on our website are not unlawful, defamatory, offensive, vulgar, racist, obscene, abusive, threatening, harassing, invasive of another’s privacy or similarly inappropriate. You promise that any review is your independent, honest, genuine opinion.


  • We reserve the right without notice or refund to suspend, alter, remove or delete any content or to disclose to the relevant authorities any such content if it is the subject of complaint or where we have reason to believe that it breaches our terms and conditions, or that such steps are necessary to protect us or others, or that a criminal act has been committed, or if we are required to do so by law or appropriate authority.


YOUR ACCOUNT


  • If we enable you to create an account on our site, you acknowledge that this is for your personal use only and is non-transferable. You must not authorise or permit any other person to use your account. You must take reasonable care to protect and keep confidential your password and other account or identity information. You must notify us immediately of any apparent breach of security such as loss, theft, misuse or unauthorised disclosure or use of a password. In such case you should also immediately amend your password via our site. You are responsible for third parties who use your account or identity (unless and to the extent that we are at fault).


  • We are entitled at any time for any reason and with or without notice to terminate your account on our site including deletion of all data contained therein. If so, you must not attempt to create another account on, or otherwise use, our site without our prior agreement in writing.


AVAILABILITY OF OUR SITE


We cannot guarantee that our site will be uninterrupted or error-free. We are entitled without notice and without liability to suspend the site for repair, maintenance, improvement or other technical reason.


GUIDANCE ON OUR SITE


Any guidance or similar information which we ourselves make available on our site is intended as very general information but we cannot guarantee that it is accurate or up to date and we do not accept legal responsibility for it.


THIRD PARTY WEBSITES


We may link to third party websites which may be of interest to you. We do not recommend or endorse, nor are we legally responsible for, those sites or the goods or services which they offer. You use such third-party sites at your own risk.


EVENTS OUTSIDE OUR CONTROL


We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures.


ENGLISH LAW


These terms and conditions shall be governed by english law and any disputes will be decided only by the courts of england and wales. However, if you are a consumer located in scotland or northern ireland, you may also bring proceedings in scotland or northern ireland respectively.


GENERAL


We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated in this agreement). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply. We may transfer this agreement to a third party but this will not affect your rights or obligations. A person who is not a party to this agreement shall have no rights to enforce any term of this agreement except insofar as expressly stated otherwise.


COMPLAINTS


If you have any complaints, please contact us via the contact details shown on our website or write to us at our trading address below.


Madewear Limited, 63/65 Hatton Garden, London, England, EC1N 8LE.

Dear Customer,

Now more than ever, in this time of need, supporting each other has become our mission. Together we move forward with patience and optimism in the face of uncertainty.

As we work to protect the health and well-being of our customers, our communities, and our teams, we wanted to share our contribution to relief efforts.


Our number one priority continues to be the health and well-being of our customers, our employees, and the communities we serve.

As we navigate this unprecedented time together, we wanted to update you on the procedures we are implementing as we begin to safely reopen our stores around the world.

Incorporating the guidance of world health organizations, local governments, and industry trade associations, our new procedures include: