Resources

Training Schedule

Learning Outcome


At the end of this training, you will be expected to be able to use all Madewear’s systems effectively and be able to navigate your way around them seamlessly without support. Assessments with your Line manager during your training could touch on any, or all of the listed videos, links and courses within the training schedule.


You will be expected to speak in significant detail and with confidence, about metal options and purity, gemstones, jewellery production process while indicating the standard techniques that are used when making class rings and other jewellery.


Customer service and product knowledge gained will be tested in challenging scenario-based assessments where you will be expected to resolve real-life customer issues and to provide price quotes to customers using the pricing guide on the system.


Wherever CBP appears in the information table below, it indicates that the Corporate Business Partnership Applicant must complete the task, whereas "ISA" indicates that the Independent Sales Agent Applicant is required to complete the task.

If you're using a mobile device, you may need to adjust the orientation of your device in order to view the complete information table below.

WEEK ONE


Day 1 - Admin & System Setup


Office 365 Setup

Setting up Microsoft Office 365 and outlook email.

ISA

Laptop setup

Email signature, device login and connectivity

ISA

Wave invoicing App:

Setting up Wave App account, watch beginner's videos.

ISA

CRM Platform:

Setting up CRM account, watch beginner's videos.

ISA

DigiSigner

Access & demonstration

N/A

DHL dashboard

Access & demonstration

N/A

Canva

Access & demonstration

N/A

Understanding the GDPR

{Registration on Future Learn}

https://www.futurelearn.com/courses/general-data-protection-regulation

ISA & CBP

Effective Questioning for Call Handlers {Registration on Future Learn}

https://www.futurelearn.com/courses/effective-questioning

ISA & CBP

Digital Skills: Digital Marketing {Registration Future Learn}

https://www.futurelearn.com/courses/digital-skills-digital-marketing

ISA

PowerPoint 2016 2019 - Master PowerPoint presentation {Registration on Udemy}

https://www.udemy.com/course/case-study-powerpoint-2013-presentation-slide-by-slide/

ISA

What Makes an Excellent Executive Assistant?

https://www.youtube.com/watch?v=xIOGpjrMkkg

N/A

Social Media platform access

Twitter, Facebook, Tidio, Instagram

N/A

Business Proposal review

American International School,

N/A


Day Two – Customer Service & Engagement 

Telephone Etiquette for better business calls - Telephone skills at work:

https://www.youtube.com/watch?v=x5KFZAB74_w


How to give great customer service: The L.A.S.T. method:

https://www.youtube.com/watch?v=dnpMqQnt8WY


Telephone English - BEP 69A: Answering the Telephone in English | Business English Conversation:

https://www.youtube.com/watch?v=P4Ph0Ct5HXc


Telephone English:

https://www.youtube.com/watch?v=2L7g-qlhVco


How to improve your sales process:

https://www.youtube.com/watch?v=OF0q8y9R__Y


Closing script formula: 

https://danlok.com/the-perfect-closing-script-a-formula-to-close-more-deals/


How to Network Like Casanova:

https://youtu.be/ZKnpbeFjvsM


Master successful selling {Udemy}

https://www.udemy.com/course/master-successful-selling/


Customer service training:

https://www.youtube.com/watch?v=tlNK3eJvsz0


Customer Service Vs. Customer Experience

https://www.youtube.com/watch?v=bL_D-qyva0c


Telephone skills for better service:

https://www.youtube.com/watch?v=Nq65EmDpBA0


How to write professional emails in English:

https://www.youtube.com/watch?v=3Tu1jN65slw


8 Email Etiquette Tips:

https://www.youtube.com/watch?v=1XctnF7C74s


How to write a business email in English:

https://www.youtube.com/watch?v=qxKJOyuYXm0


Account(s) review & Customer service







Day ThreeProduct knowledge (Class Rings)


CRM Accounts review

King’s college, St. Gregory’s College, BAOSA, Queen’s College, Igbobi College,

ISA

Study and familiarise yourself with the content on the company website

https://www.madewear.ng

ISA & CBP

Document review


ISA

Live account Handling


ISA

How class rings are made:

https://www.youtube.com/watch?v=Y0A5U8VRcqc&t=73s

ISA & CBP

How a class ring is made:

https://www.youtube.com/watch?v=8OSW21xOaTo

ISA & CBP

Class rings designed after April 16 tragedy reflect remembrance:

https://www.youtube.com/watch?v=9AHHL_-3gBM

ISA & CBP

Making of the Official Harvard Ring:

https://www.youtube.com/watch?v=zg9WcOdquvg

ISA & CBP

The Making of the Clemson Official Class Ring 2017:

https://www.youtube.com/watch?v=IgaijVOvP68

ISA & CBP

Official OSU Class Ring - Crafting A Tradition:

https://www.youtube.com/watch?v=Y0A5U8VRcqc&t=168s

ISA & CBP

Making of the Presbyterian College Ring | Balfour:

https://www.youtube.com/watch?v=_OtcHrcmz6w

ISA & CBP

Making of the MIT Ring:

https://www.youtube.com/watch?v=BgNuh9oG07Y

ISA & CBP

The Official Texas Tech Class Ring

https://www.youtube.com/watch?v=Ty1LaQTAx6c

ISA & CBP

Herff Jones Class Ring Tutorial

https://www.youtube.com/watch?v=6lvq0WFYtII

ISA & CBP

Account(s) review & Customer service




Day FourProduct Knowledge (Championship rings)


How an NBA CHAMPIONSHIP RING is Made | Sports Dissected

https://www.youtube.com/watch?v=NytUMXBrjwY

ISA & CBP

Symbol Of A Champion - The Making of the Mavs First Championship Ring:

https://youtu.be/Mc-gNBoReQ0

ISA & CBP

Making of the 2016 NBA Champs Cleveland Cavaliers Championship Ring:

https://www.youtube.com/watch?v=SjLy1qX1BUI

ISA & CBP

The Making of the Super Bowl LII Championship Ring | Philadelphia Eagles:

https://www.youtube.com/watch?v=r7OL5gjG_hY

ISA & CBP

Warriors All-Access: Making of the 2018 Championship Rings

https://www.youtube.com/watch?v=eZHATgm4AvI

ISA & CBP

Toronto Raptors Championship Ring Ceremony | October 22, 2019

https://www.youtube.com/watch?v=vD8SsbFKNBA

ISA & CBP

Open Gym presented by Bell | Moment: Making of the Ring

https://www.youtube.com/watch?v=YSuXbVCoEh0

ISA & CBP

NBA Championship Rings Through The Years (1947 - 2019)

https://www.youtube.com/watch?v=bgLVvR8jJfA

ISA & CBP

MLB championship rings throughout history

https://www.youtube.com/watch?v=gc68CWQ7LGI

ISA & CBP

Every Ring Has a Story - Go Beyond

https://www.youtube.com/watch?v=5OTC6BYcdO0

ISA & CBP

Inside the company creating the Super Bowl rings:

https://www.youtube.com/watch?v=FMAKUKMmZpQ

ISA & CBP

Making of the Golden State Warrior Rings

https://www.youtube.com/watch?v=lraFQrRk_9o

ISA & CBP

Making of Chicago Blackhawks Championship Rings

https://www.youtube.com/watch?v=-aHU28KJu8M

ISA & CBP

Account(s) review & Customer service


ISA & CBP


Day Five – Product Knowledge 


Rings & Finger Symbolism | Which Finger Should You Wear a Ring On | Rings & Meanings:

https://www.youtube.com/watch?v=sj1QdIbO6WI

ISA & CBP

How To Resize A Ring:

https://www.youtube.com/watch?v=hPS1KOgz0HM

ISA & CBP

How to Wear a Ring | Rings and Finger Symbolism Quick Video Tutorial:

https://www.youtube.com/watch?v=pPhIlVXv9ec

ISA & CBP

What is My Ring SIZE?

https://www.youtube.com/watch?v=dCjgMYeIlKU

ISA & CBP

The Difference Between Carat and Karat

https://www.youtube.com/watch?v=qMcXYgMgZLs&list=PLCpPkr1c-caiK7IXBR4IAbnsqh9ALgZCM

ISA & CBP

What is GOLD PLATED Jewelry?

https://www.youtube.com/watch?v=Li_lWXkczmA&list=PLCpPkr1c-caiK7IXBR4IAbnsqh9ALgZCM&index=2

ISA & CBP

What is GOLD Filled Jewelry

https://www.youtube.com/watch?v=Uw5aSYAbWXM&list=PLCpPkr1c-caiK7IXBR4IAbnsqh9ALgZCM&index=13

ISA & CBP

What is Satin Finish | Matte Finish

https://www.youtube.com/watch?v=ycNthmcmEdk&list=PLCpPkr1c-caiK7IXBR4IAbnsqh9ALgZCM&index=87

ISA & CBP

What Does FACETED Mean?

https://www.youtube.com/watch?v=XD4cCa1WpjM&list=PLCpPkr1c-caiK7IXBR4IAbnsqh9ALgZCM&index=15

ISA & CBP

What Is Solid GOLD?

https://www.youtube.com/watch?v=E2zKHbZxXqA&list=PLCpPkr1c-caiK7IXBR4IAbnsqh9ALgZCM&index=12

ISA & CBP

What is ESTATE Jewelry?

https://www.youtube.com/watch?v=3iixbtJq_Ts&list=PLCpPkr1c-caiK7IXBR4IAbnsqh9ALgZCM&index=66

ISA & CBP

What is MOURNING Jewelry? | Memorial Jewelry

https://www.youtube.com/watch?v=uuXa5kWHqMA&list=PLCpPkr1c-caiK7IXBR4IAbnsqh9ALgZCM&index=71

ISA & CBP

Difference Between Sizing and Stretching a Ring

https://www.youtube.com/watch?v=o6IPqmsHp2Q&list=PLCpPkr1c-caiK7IXBR4IAbnsqh9ALgZCM&index=105

ISA & CBP

Etched vs Engraved | Etching vs Engraving

https://www.youtube.com/watch?v=RnIyilWEti8&list=PLCpPkr1c-caiK7IXBR4IAbnsqh9ALgZCM&index=150

ISA & CBP

The Hallmarking Process - Testing

https://www.youtube.com/watch?v=eLeiS7VLS7U

ISA & CBP

Why Do Items Need To Be Hallmarked?

https://www.youtube.com/watch?v=u_c2-sZu4q0

ISA & CBP

Account(s) review & Customer service